Learn from diversity

Include people in the design process of a product or service to reduce the chance of excluding them.

People with disabilities can often provide a unique perspective to a problem.

By including people with a diverse background in the design process - including age, cultures, ability, and background - will ensure you design things that work for more people.

For example

Running co-design sessions with people with diverse perspectives will lead to more innovative solutions that might not be apparent with a less diverse team.

Ensure that this diversity continues through testing and involve users in the design and feedback process. This helps to maintain a product or website that works for more people and is less likely to exclude anyone.

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